Frequently Asked Questions

How old is my water heater?

You can determine your water heater age here

Where is my model number/serial number located?

Different manufacturers place tank specification stickers in different areas. They are typically locatednear the manufacturer name on the tank,on the upper half portion of the water heater. On this sticker you will find the model number and serial number, and other information such as the wattage and voltage (for electric water heaters) or the BTU (for gas water heaters),and tank capacity in Imperial Gallons or US Gallons

What is a tankless water heater?

Tankless water heaters are on-demand, high efficiency water heating units that can provide higher volumes of water than standard capacity water heaters (i.e. 40-50 US gallons,) while saving you money. Tankless water heaters can operate at efficiencies of up to 98% with an energy factor of up to 0.96, while the typical energy factor of a standard (atmospheric vent) water heater is 0.62. Tankless water heaters can supply hot water to multiple fixtures at once to disperse hot water throughout your home without interruption.
Are you ready to go tankless? Call for a free estimate! 604-628-3333

I want to replace my water heater. What rebates are available?

Click here to see rebates currently offered by FortisBC.

Click here to see rebates currently offered by LiveSmart BC.

I need to replace my water heater, do I need a permit?

Electric water heaters do not require a permit.A permit is required for replacement of your gas water heater only. Please note you do not need to take out the permit beforehand. At Water Heater Rescue, we collect the fee and send it (along with the necessary paperwork,) to the city for you.

Can you do plumbing work too?

Absolutely! Our technicians are qualified to help with all of your water heating, plumbing, gas and heating needs, including furnace and boilers.

How do I calculate what water heater size I need?

You can always call us directly to discuss your hot water needs! There are also online water heater calculators that can help you calculate the recommended hot water tank size for your home or business. Click here to use the Bradford White calculator. AO Smith is a great brand for commercial use. You can use their calculator here which includes product recommendations.

You can also refer to the handy tables below.

Number of Bathrooms

1 - 1.5

2 - 2.5

3 - 3.5

Number of Bedrooms

1

2

3

2

3

4

5

3

4

5

Minimum Tank Size (gallon)

20

30

40

50

50

50

60

50

60

60

 

Number of Residents

1-2

2-3

3-4*

4-5**

5-6**

6+

Minimum Tank Size (gallon)

30

40

50

50-60

60-80

80+ or Tankless


* Maximum 2 adults recommended

**Maximum 2-3 adults recommended

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